HAPPILY EVER AFTER

HAPPILY EVER AFTER

Thursday, June 13, 2013

BLACK ..ADDED AND SUBTRACTED

It's amazing!  I never know what will "hit" me from day to day, actually minute to minute!

Did anyone notice a black rug in the Great Room on the previous Post?  I never did explain it.....

PLEASE ALLOW ME TO DO A LITTLE VENTING...

Last Friday we had our new 12 x 14 black "plush" rug delivered.  I was able to remove all the furniture from the room easily  while MC was at "Work"!   I have that down!  I can move everything, save our king size bed!

 When the rug was delivered, a day later than expected, a middle aged man, I believe the owner of the business, delivered it in his panel truck.  He was not too happy about having to deliver it!  He thought we were going to pick it up!!!  Ha ...the day had been one with torrential rain, MC was working and we don't own a truck, let alone one that is enclosed! No where in the transaction did our picking up a 12' x 14' rug ever come up!  Previous purchases from them had always been delivered.


The man said they were charging us $15 for the delivery and he usually charges $25.   That was OK and a fair amount.   But,  I do feel it should have been mentioned up front.   

 Regardless.....

When he delivered it ....he handed me the "bill" and wanted a check.  I told him we had arranged with the "office" (a small desk) for it to be charged.  He was OK with that.  He dropped the rug in our foyer.  I hadn't planned on his "installing" it.  So I didn't object.  It  would be a breeze when MC came home for us to roll it out and put all the furniture back.

 A few minutes after he left, I looked  closely at the "Bill".  The costs broken down.  The amount of the rug, delivery and tax were listed, nothing else.  I looked and it appeared to be somewhat more than I had expected!  I got out my trusty calculator and played with numbers trying to get the numbers to add up. 

Granted 

This was a very inexpensive (cheap) carpet.....$10 a sq.yd!!!  The rug was 12' x 14' which to me came to 18.6666 sq. yd's.  At $10 a square yard I figured $186.6666....Right?  There was a binding fee of $120, tax and the $15 Delivery.  The Bill was for $404!  Something didn't add up right!!! 
No matter what I did, I couldn't figure out where the $404 came from.  I figured it must have been more than $10 a sq. yd!  MC hadn't returned and I was trying to figure out how to explain all this to him.....so I called the establishment.  The salesperson who had been working with us answered the phone.

....I very politely explained I was having a "time" trying to understand the total amount!  I asked,  "Was the carpet $10  a sq.yd?"  She said, "Yes!"   I couldn't help myself any longer and said,  " OK, how do you figure  a total of $404??"  She said,  "Oh, there was a $65 "freight" Charge due to the small amount of the order!!" 

I really couldn't believe what I heard!  I was stunned!  I figured I would just explain the cost to MC and hope for the BEST....You see he wasn't that crazy about spending even the $10 a sq. yd.....do I need to say more?

When MC came home he was OK with the entire experience and didn't want to push the matter, so we ate the $65 Freight Charge!   I think he was TIRED!   If I had known of this charge up front I would have used that $65 on a better quality rug and at least received something for our money!!!

The rug is fine and looks great......But, we learned our lesson!  That will be our last dealings with Heritage Carpet in Griffin Georgia.  This was our fourth purchase  with them over the 4 years we have lived here and we have referred them to neighbors!  Not any more.

END OF MY VENTING!

Now for the good stuff!  I will share how GREAT the rug looks in the room!








Of course, as always, this all created some other changes.  .......

I don't know WHY but now the Christening Dress didn't look "right" between the windows in the Dining Room.  So down it came.




BUT........WHAT TO DO WITH THE CHRISTENING DRESS?????

I hung it in the hall leading to our Master Bedroom.





Now the BLACK Frame looked too harsh!  It was OK when the piece was surrounded by the black trim, drapery rods, etc in the Dining Room.


SO WE CHANGED THE COLOR!!!
WHAT ELSE?

Before MC went to Lowe's, I suggested we experiment with some of the gold paints we had from previous projects.  We had two very good golds .  We played with both!  We think it turned out very "CUSTOM"......




I know Erica will be happy.  She never did like the Dress with the  black frame!!!!


.....stay tuned ...I never know what will change next at the BLH!

Patty

25 comments:

  1. Your gold frame looks fabulous! It does look like a designer frame that was created to compliment the style of the dress. Great work! Any business is only as good as their references. Boycotting and bitching is sometimes necessary.

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    Replies
    1. Linda, That is very true....
      I'm glad you approve of the "new" frame! It's only been changed three times!

      Delete
  2. oh wow- how aggravating! he rug does look great though! with my white dog i can never have a black rug, so i have a little envy over here. ;)

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    1. I'm over the episode with the "freight". Wish I had thought of something smart to do or say ...but I was so taken back.
      No kids, no pets...no mess!!! Finally freedom :)

      Delete
  3. I'm so happy I got to see what you have going on at your house. Love the rug, but don't you hate when things aren't what they seem? We've had a few of those experiences during our remodel. The frame looks amazing - just love the gold with the christening gown and the hall to the master bedroom is the perfect place for it!

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    Replies
    1. Agree the dress never looked better and it's the ideal "spot" for it.
      I'm amazed that the "cheap" rug looks as good as it does. Feels pretty good too. If it lasts a year, it was worth the money. Who knows, down the road if it doesn't hold up, I bet I could use it in the MBedroom ....

      Delete
  4. I like the new gold frame...I feel your frustration when ordering something and the customer service/satisfaction isn't correct...the rug looks good...even if the ordering/delivery process was less than ideal.

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    Replies
    1. So happy with the "new" frame.....the rug looks and feels great so onward!

      Delete
  5. I approve... you know me and my feelings toward black... ;) color is better!

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  6. I know Erica! It's much better...fixed and happy to have your approval...

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  7. I love the gold frame for the christening gown. It just seems right.

    Wishing a Happy Father's Day to MC.

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  8. I love how you two rearrange the furniture once a week!

    I would never do business again with a company that adds on charges after the fact. My husband would have an absolute fit and "fire" that business.

    ReplyDelete
    Replies
    1. I guess I do move furniture "OFTEN"!
      Hopefully everyone locally who reads this will know not to give Heritage Carpets in Griffin any business!!!

      Delete
  9. Rug envy over here, too! A Golden Retriever and a black rug are not a good mix! It looks great despite the trouble!

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    Replies
    1. No black rugs and white rugs don't mix with pets!!!

      Delete
  10. The dress in the frame, cute. Love the spaces too. Thanks for posting the photos and feel free to drop by too anytime.

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  11. Thank you Ellinor for your comment....I love comments!

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  12. That's really too bad about the extra charge the rug place snuck onto your bill- I would have been so frustrated! Definitely don't blame you for not wanting to give them your business anymore. I do love the new rug though- it looks great in the room and really grounds the white furniture. And the dress looks gorgeous in the gold frame. You guys did a great job painting it!

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    Replies
    1. Thanks Brooke
      The frame has been four colors...think this one will stay awhile!

      Delete
  13. Haha, isn't it awesome when you can vent publicly like this! I love it! The carpet looks great though!
    And I love the painted frame of the christening dress.

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    Replies
    1. It's great. Much better than a complaining call/email to "customer (no) service". Heritage Carpets doesn't have an email....I was going to send them a "little" note and couldn't!

      Delete
  14. Never a dull moment at the BLH! I would have been very upset with this undisclosed charge. Definitely information you should have had prior to making the decision to purchase. Silver lining is the black rug looks wonderful in your home!

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  15. I am of the belief that as more and more people move into our DelWebb community (which is in a very small, country town,) the Mom and Pop businesses will have to be more professional!!

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  16. Omgoodness, it sounds like that business is doing a little monkey business. However the rug looks great!! More black the better!! The christening dress looks stunning no matter where it hangs, such a beautiful piece,
    xo Kathysue

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